Frequently Asked Questions (FAQ)
LOT Architects LTD
1. What services do you offer online?
We offer a range of architectural consultation services, including design advice, space planning, project feasibility assessments, and more. Each service is detailed on our website with corresponding fees.
2. How do I book a consultation?
Simply browse our services, select the one that suits your needs, and follow the checkout process. After payment, you will receive a confirmation email with scheduling details.
3. Do I need to create an account to book a service?
No account is required. However, creating an account allows you to view booking history and receive updates more easily.
4. What payment methods do you accept?
We accept major credit cards and online payment methods through our secure payment gateway. All transactions are encrypted and processed safely.
5. Can I reschedule or cancel my consultation?
Yes. You may request a reschedule or cancellation by contacting us in advance. Refunds or credits are provided based on our cancellation policy.
6. Are your consultations held online or in-person?
Most services are provided online via video call unless otherwise stated. In-person sessions may be arranged upon request and are subject to availability.
7. Will I receive a written summary after the consultation?
Yes, a brief written summary or recommendation notes (if included in your selected package) will be provided after the session.
8. Do you provide architectural drawings or detailed plans in the consultation?
Our online consultations offer high-level advice. Detailed architectural drawings or full project services require a separate agreement and scope of work.
9. How is my personal data protected?
We respect your privacy and protect your personal information in accordance with our Privacy Policy. Your data is stored securely and never sold to third parties.
10. How can I contact you?
You can reach us at:
📧 info@lotarchitects.com
📞 +852 3709 7590
📍 Rm 1101, 11/F Shiu Fung Hong Building, 239-241 Wing Lok Street, Sheung Wan, Hong Kong